ISS

Activation Notice

Congratulations on your purchase and installation, and we thank you for choosing ISS Protect.

By choosing the ISS Protect, you are providing the greatest opportunity to recover your lost or stolen asset, with the added benefit of being able to check the unit’s location at any time via our smartphone apps. Please download the APP ISS Protect.

REMEMBER: Please record your username in a safe place where it can easily be retrieved in the event your vehicle is stolen or used without your authority.

USERNAME: *|USERNAME|* PASSWORD: *|PASSWORD|* NOTE – You can change your password by logging into your account. *|IF:ASSETTYPE|* Your Asset Type: *|ASSETTYPE|* *|END:IF|* *|IF:SOLUTIONTYPE|* Solution Type: *|SOLUTIONTYPE|* *|END:IF|* *|IF:SERVICEPLAN|* Service Plan: *|SERVICEPLAN|* *|END:IF|*

In the event of a theft, please follow the below steps:

  • Phone your local police station to report the theft, this is to obtain your EVENT NUMBER
  • Check the location and provide the up to date location to the police.
  • Phone the RESPONSE CENTRE  to report the incident. 1300 885 461
  • Provide the USERNAME and EVENT NUMBER to the staff member to verify your information

NB: Without an EVENT NUMBER issued by the police, we are unable to provide further assistance.

Once all the above information is provided our Response Centre staff will liaise direct with the police to provide complete up-to date information to ensure your asset has the best chance of recovery.

Download your ISS Protect APP from Google Play or IOS APP store today to redeem your 10 FREE LOCATION REQUESTS. It is recommended to share your login details with loved ones so that in the event of an emergency such as an IMPACT alert, more than one person can receive the information and act.

FEATURES

Location on demand:

When you press “Position - Show” from the QuikTrak PRO application, a short time thereafter you will receive a map image (snapshot) of where your asset is currently located. Check under the Bell Icon. If you press “Status” this will give you information such as your GPS and GSM/WCDMA coverage status as well as the vehicles battery status.

Geolock:

When you activate GEOLOCK, (by switching it on in the application). If your asset moves by 200 metres or more with the ignition off, you will receive a notification, informing all logged in users of the event and the unit’s current location. EG: If your car is being towed, you will receive the alert.

Impact alarm:

When you activate IMPACT ALARM, (by switching it on in the application) if the asset is involved in an accident, the device has an accelerometer that measures when an asset goes from +40km/h to a sudden 5km/h and below. The device will send out a notification to all logged in users, informing all logged in users of the event and the unit’s current location. Please note that if the unit is destroyed or damaged upon impact, the notification will not be sent.

Tilt/Shock alarm:

When you activate the TILT/SHOCK ALARM, (by switching it on in the application) if the asset is left stationary with the ignition off, if the asset is moved or is bumped into by another car (this is dependant of the severity of the bump), the device will send a notification to all logged in users, informing all users of the event and the unit’s current location. If the TILT/SHOCK ALARM is switched on, when climbing into your vehicle, the device allows you 10 seconds to place the vehicles ignition on before triggering the alarm notification. Severe movement after this time may trigger the alarm. The moment the ignition is switched off, the device will activate after 60 seconds, allowing you time to get out your asset. You can also manually switch on/off the tilt/shock alarm on your application.

Battery
disconnection alarm:

When you activate the BATTERY DISCONNECTION ALARM, (by switching it on the application) in the event the vehicles battery is disconnected, the device will send a notification to all logged in users, informing the users of the event and the unit’s current location. The devices internal battery will last 6-8 hours thereafter.

IGNITION ON / IGNITION OFF:

When you activate the IGNITION ON, (by switching it on the application) when your vehicle is started, (ignition on) the device will send you (all users) a notification to inform you of the event. The same if you set IGNITION OFF under the alarm page, when the ignition is turned off the device will send all users a notification. If you don’t wish to receive these notifications, please ensure that you have them switch off.

Each time data is sent/requested/alarm triggered a credit will be used to fund the data.

PLEASE BE AWARE THAT YOUR SYSTEM WILL AUTOMATICALLY HAVE ALL YOUR ALARMS TURNED OFF. TO TURN THESE ON PLEASE GO INTO YOUR APP AND CLICK ON ALARMS, SELECT YOUR DESIRED ALARMS AND PRESS SAVE.

In the event of a theft contact your local police to report the matter.
Please complete the online theft report form within the app OR contact us.