Apps: QuikTrak Pro (com.quiktrak.pro) & QuikVizn
Provider: JSMC Holdings Pty Ltd (trading as QuikTrak) — quiktrak.com.au
Effective date: 31 August 2026 | Last updated: 31 August 2026
Contact: support@quiktrak.com.au / dataprotection@cartrack.com
This Privacy Policy directly describes how the QuikTrak Pro / QuikVizn apps handle user data. This URL (https://cartrack.co/policy/quikvizn/) is the official privacy policy URL submitted to Google Play Console — it opens directly without login, paywall or additional navigation.
JSMC Holdings Pty Ltd (“we”, “us”, “our”) provides GPS tracking devices and the QuikTrak Pro / QuikVizn mobile applications that allow users to monitor vehicles and assets, view location history, receive alarm notifications and manage devices. Our registered information is available at https://www.quiktrak.com.au/.
If you have any questions about this policy, contact us at support@quiktrak.com.au or Data Protection Officer at dataprotection@cartrack.com.
This Policy applies to all personal information we collect when you install and use QuikTrak Pro / QuikVizn on Android and iOS, visit cartrack.co / quiktrak.com.au, and interact with our support.
3.1 Information you provide directly: name, email, phone number, password, alternate contacts for alarm verification; asset name, photos you take or select from gallery, registration details; connectivity subscription payment confirmation via Stripe (we do not store full card numbers); support tickets and messages.
3.2 Information collected automatically:
Precise location (foreground & background) — GPS coordinates, speed, heading, geofence events, location history from trackers and phone GPS (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION, FOREGROUND_SERVICE_LOCATION) — for real-time asset tracking, playback, theft recovery, alarm response, geofencing.
Device & technical data — device model, OS version, app version, IP address, network type, signal strength (RSSI), CPU/memory/battery status, push token, Firebase installation ID — for app functionality, diagnostics, push notifications.
Camera & photos — photos of assets taken with camera or chosen from library (CAMERA, READ_MEDIA_IMAGES) — for asset identification.
Bluetooth — BLE scan/connect data for KBeacon / immobiliser / Guard Dawg accessories (BLUETOOTH_SCAN, BLUETOOTH_CONNECT) — for pairing and controlling accessories.
Phone state / calls — permission to initiate phone calls for alarm verification (CALL_PHONE, READ_PHONE_STATE — used only when you tap “Call”).
Usage & analytics — Firebase Analytics, Crashlytics, Performance Monitoring — app opens, screens viewed, crash logs, performance traces. Analytics respects Google Play consent settings (AD_STORAGE, ANALYTICS_STORAGE).
Notifications — push notification tokens, alarm messages (POST_NOTIFICATIONS) — to deliver movement and alarm notifications.
We do not knowingly collect data from children under 16. We do not collect precise location without your consent; you can deny location permission in system settings, but tracking features will be limited.
3.3 Information from third parties: If your employer/fleet manager authorises you as driver/user, they may provide your contact details; Authorised Dealers may share contact details when activating your device; Stripe provides payment confirmation; Agora (voice) is used only if your service plan includes voice communication.
Provide core services: asset tracking, playback, alarms, response procedures, service interval reminders; authenticate you, sync devices, maintain account and subscription; send push notifications, emails, SMS/in-app alerts about alarms, expiries and renewals; process and renew connectivity subscription fees via Stripe; improve safety, security and performance and fix bugs (Crashlytics, analytics in aggregated form); comply with Australian Privacy Act 1988 (APPs), POPIA/GDPR where applicable, and lawful requests; marketing emails about QuikTrak services — only with your consent, you can unsubscribe at any time.
Legal bases (where GDPR applies): performance of contract, legitimate interests (service improvement, security), consent (location background, marketing, analytics personalization), and legal obligation.
QuikTrak Pro requests background location (ACCESS_BACKGROUND_LOCATION) only to provide continuous asset tracking and theft alerts even when the app is closed or not in use. This enables: live tracking on map, automatic alarm when asset moves outside geofence, and emergency response coordination. Background location is never used for advertising, never sold to third parties, and is shared only with you, your authorised contacts/dealer (for service intervals only) and emergency contacts you configure. You can disable “Allow all the time” in Android Settings → Apps → QuikTrak Pro → Permissions → Location at any time.
Service providers (processors): Firebase (Google LLC) for analytics/crash/push; Stripe for payments; Agora for in-app voice (if enabled). They are bound by data processing agreements and may not use data for other purposes.
Partners / Dealers: Only to notify your dealer of approaching preset service intervals as described in Terms §3.3.4. Positional data is otherwise never provided to another party.
Group companies: Cartrack / JSMC Holdings subsidiaries under this same policy.
Legal / safety: When required by law, to protect rights, or to respond to stolen-vehicle recovery requests from you or law enforcement with your authorisation.
We do not sell your personal information and do not share precise location or personal data with advertisers or data brokers.
Your information may be processed in Australia and in other countries where our service providers operate (e.g., Google / Firebase infrastructure). We ensure appropriate safeguards such as Standard Contractual Clauses where required by GDPR/POPIA.
We retain account and tracking data for as long as your account is active or as needed to provide services. Location history is retained per your service plan and then anonymised or deleted. Payment records are retained per legal accounting obligations. You may request deletion — see §10.
We implement technical and organisational measures: TLS encryption in transit, encrypted private network for device data, access controls, and regular reviews. No method is 100% secure, but we continuously improve safeguards. You are responsible for keeping login credentials confidential.
Depending on jurisdiction (Australia APPs, EU GDPR, South Africa POPIA), you have the right to: access, correct, or delete your personal information; object to or restrict processing based on legitimate interests; withdraw consent (e.g., location, marketing) — note this may limit features; data portability; lodge a complaint with a supervisory authority (e.g., OAIC in Australia: oaic.gov.au, or Information Regulator in South Africa).
To exercise rights, email dataprotection@cartrack.com or support@quiktrak.com.au. If your data was provided via an organisation (fleet owner), we will coordinate with that data controller. We respond within 30 days where required by law.
To delete your account in-app: Settings → Account → Delete Account. Alternatively email us with subject “Data Deletion Request” including your account email. For deletion forms see Cartrack Privacy Notice annexures: Form 1 / Form 2.
For transparency in Google Play Data Safety form, this app declares use of: Location — precise, foreground and background (core functionality); Camera / Photos and videos — optional asset photos; Bluetooth — accessory pairing; Phone — optional direct call during alarms; Notifications — alarm / tracking alerts; App activity / Device IDs — Firebase Analytics / Crashlytics (analytics, diagnostics); Financial info — subscription purchase via Stripe (processed externally). Data is encrypted in transit, and you can request data deletion. Data is not sold and not used for unrelated advertising.
Service is not directed to children under 16. If you believe a child’s data was collected, contact us to delete it promptly.
We may update this Policy from time to time. Material changes will be notified via in-app notice or email and the “Last updated” date will be revised. Continued use after changes constitutes acceptance. Please review periodically at this URL.
JSMC Holdings Pty Ltd — QuikTrak
Website: https://www.quiktrak.com.au/
Support: support@quiktrak.com.au | Phone: 1300 885 461 (AU) / +61 409 779 650
Data Protection: dataprotection@cartrack.com
Postal: Refer to current registered office at quiktrak.com.au
This policy supplements Cartrack Group privacy notices at cartrack.co.za/support-and-legal/cartrack-privacy-notice and cartrack.co.za/support-and-legal/privacy-policy.
© 2026 JSMC Holdings Pty Ltd. All rights reserved. This document is hosted at https://cartrack.co/policy/quikvizn/ as the direct privacy policy for QuikTrak Pro / QuikVizn.
1.1 This agreement contains the terms and conditions under which we supply the services to you and make product instalment plans available to you.
1.2 These Terms along with any other terms that you agree to are binding on you and us.
1.3 When we say ‘we’, ‘us’ or ‘our’, we mean JSMC Holdings Pty Ltd. Details of our current registered office address can be found on our website. quiktrak.com.au.
1.4 Your agreement is personal to you. You remain responsible for complying with your agreement. You may only assign your agreement to another person with our prior approval.
2.1 Your agreement with us commences when we commence the services.
2.2 You agree that the term of this Agreement is the period specified in the Monitoring Term.
3.1 Once you are Commissioned, we will provide you with access to the Services throughout the Term from the date of this Agreement.
3.2 We will always try to make the Services available to you. However, there are inherent limitations involved in the supply of GPS Services. Services are only available within GSM/WCDMA/LTE Network coverage area (NCA). Within the QNCA there may be places where access to Services is limited or unavailable.
3.3 There may be situations where services are not continuously available or the quality is affected
3.3.1 when we need to perform any upgrading, maintenance or other work on the JSMC Holdings Pty Ltd network or Services;
3.3.2 because of factors outside our control, such as the weather or interference caused by physical obstructions;
3.3.3 Limitations due to technology and/or services provided by 3rd party suppliers.
3.3.4 Your positional data is protected by our privacy terms and conditions, and will not ever be provided to any other party. Where preset service intervals are set, your dealer will be notified of approaching service intervals only.
4.1 Unless otherwise agreed, the following are steps we will take in the event of an alarm condition:
4.2 Where we receive an alarm condition, we will promptly attempt to contact you via the selected procedure based on the service plan as nominated by you to seek clarification of the purpose of the alarm condition and seek further instructions. If we are unable to contact we will attempt to contact your alternate contacts.
5.1 The performance, quality, workmanship and suitability of the system or accessory may be subject to the manufacturer’s specifications and warranty. The manufacturer’s warranty is in addition to, and not in substitution for, your statutory rights relating to faulty or misdescribed goods or services.
5.2 Unless otherwise stated in the manufacturer’s warranty terms, the system or accessory warranty is conditional upon:
5.2.1 the system or accessory being operated, handled and repaired in accordance with its intended use;
5.2.2 the system or accessory having been properly stored or maintained by you; and
5.2.3 no modification of the system or accessory without our consent.
5.3 The system or accessory warranty does not cover damage, malfunction or failure resulting from misuse, neglect, abuse, use for a purpose for which the system or accessory was not designed or is not suited or normal wear and tear.
5.4 If the system or accessory purchased by you is faulty or not functioning because you have misused it or because of wear and tear, it will be your responsibility to arrange, at your cost, to have it repaired or replaced so you can continue to use the services.
6.1 We have no liability to you for any loss of income, business or profits, for any loss resulting from theft, failure to receive an alert, or for any consequential loss sustained and arising out of or in connection with your use of the services or the system.
6.2 We are not liable for any loss or damage that was not reasonably foreseeable when you entered into the agreement.
6.3 We are not liable for any loss or damage to the extent that it was caused by you, or to the extent that you have failed to take reasonable steps to minimise or prevent the loss.
7.1 Accessory: any battery, battery charger, alarm or component, consumable item (items which are regularly replaced), software, or any other item that may be used with a system.
7.2 Account: all records about you, including your personal account information, your use of services, your charges and payments.
7.3 Agreement: this agreement.
7.4 Cancellation Fee: a fee charged if we terminate the agreement due to your conduct or if you terminate the agreement within the monitoring term. This fee may cover (without limitation) your fixed periodic charges for the monitoring term, our administrative costs, costs incurred by us in connecting and disconnecting services for you and our payments to authorised dealers.
7.5 Charges: the fees payable by you to us for access to, and use of, services and product instalment plans.
7.6 Connect: the procedure by which we give you access to services. ‘connection’ and ‘reconnection’ have corresponding meanings.
7.7 Customer Service: our service team who are available to help you with your queries. They can be contacted by lodging an online ticket.
7.8 Disconnect: the procedure by which we remove your access to services. ‘Disconnect’ has corresponding meanings.
7.9 Monitoring Term: The minimum fixed term for supply of services, being 1 month.
7.10 Optional Services: any services (such as security patrol response) that are only available if requested by you and approved by us.
7.11 Product Instalment Plan: an arrangement by us where you purchase a System or Accessory and pay for the System or Accessory by making periodic instalment payments to us in accordance with that arrangement.
7.12 Product Payment Schedule: From time to time the parties may agree a product payment schedule, in such an instance, each party undertakes to abide by the product payment schedule.
7.13 JSMC Holdings Pty Ltd Coverage Area: The network access area as made available by the use of the ‘Intelligent Multi Network Switching SIM’ technology.
7.14 Services: the services offered by us including but not limited to alarm monitoring and asset tracking, but excluding any Optional Services.
7.15 Suspension: the procedure by which we temporarily Disconnect your access to Services. ‘Suspend’ has a corresponding meaning.
7.16 System: The components needed to complete the solution.
8.1 A connectivity subscription fee is payable after the expiry of the initial term of service, to connect to the JSMC Holdings Pty Ltd network. This fee may change from time to time. You will receive inapp and email notifications of the expiry of the initial term, and if you do not renew your service, service will terminate on the expiry date. The JSMC Holdings Pty Ltd connectivity subscription fee is payable by credit card via the JSMC Holdings Pty Ltd website or Authorised App through Stripe API only.
8.2 JSMC Holdings Pty Ltd subscription fee is non-refundable and non-creditable, except where required by law. For Services obtained from JSMC Holdings Pty Ltd or its agents you agree that the performance of Services will commence immediately - or at least as soon as possible — on JSMC Holdings Pty Ltd acceptance of your order and that you relinquish your right to cancel upon performance.
8.3 To avoid being charged for your plan's renewal, you must cancel the subscription before your renewal date, Otherwise, you will be charged and will retain access to the plan’s features through the end of the paid period.
8.4 By accepting these terms and conditions you accept to receive email marketing from JSMC Holdings Pty Ltd which you can easily unsubscribe from.